I DO NOT LIVE IN GERMANY. HOW DO INTERNATIONAL ORDERS BE DELIVERED?
For our international orders, we generally have the option of sending the package insured so that the package can be tracked using a package number. The package will be delivered via the buyer's local postal provider. Depending on the local postal provider, the package will be sent to the specified address or the local post office and you will be informed how to receive the package via a message in the mailbox or via SMS. Every order is shipped with a unique package number so you can view the status of your delivery at any time.
WHAT DO I NEED TO KNOW ABOUT RETURNS AND EXCHANGES?
BonBon Lingerie offers you 14 days of exchange and return of the product from the date of receipt. Due to the nature of the lingerie, all returned products must be in the same condition as when shipped and the original tags must still be on the lingerie.
I HAVE NOT RECEIVED A CONFIRMATION EMAIL.
Please check your spam folder first. The email may have ended up there accidentally. If you can't find an order confirmation email there either, call us on Tel. 015174444477 or write an email to firstname.lastname@example.org. Geme together we can find out what went wrong.
IS IT POSSIBLE TO SEND THE PURCHASE IN A DISCRETE PACKAGE?
Yes, we offer packaging in a discreet package. You can send an email to email@example.com schr before or after ordering. Please include your order number and let us know how you would like your order to be packaged.
HOW CAN I BUY A GIFT?
Find an exciting gift on our website and we'll take care of everything else. All orders can be packed in a gift box. You can select this in the shopping cart. If you would like to add a personal message to the gift, please email us at firstname.lastname@example.org Gebeinclude your order number and let us know what message you would like attached to the package. Let's spread joy together!
CAN I ATTACH A PERSONAL MESSAGE TO A GIFT SHIPMENT?
Yes, send us an email to info@wellmanpremium with your order number and the message you would like to include in the package.de
WHERE ARE THE PRODUCTS MADE?
All our lingerie is made in Tallinn, where we can follow the manufacturing process in detail to achieve an excellent result.
CAN I BUY GIFT CERTIFICATES?
Yes, in our online store you can purchase gift vouchers that we can send to your friend - with a personal handwritten message written by you.
HOW DO I CARE FOR MY BONBON LINGERIE?
Bonbon Lingerie lingerie is handcrafted with the greatest care. So that the lingerie does not lose its beautiful appearance and shape, you should take the time to wash it. This is the only way you can enjoy your fine lace underwear for a long time.Machine washing would take away the shine from your pure white lingerie and cause gray discoloration.
If you still decide to machine wash, be sure to use a laundry bag. The washing machine destroys the end of the bra's metal hanger, causing the hanger to destroy the lingerie and begin moving out of the tunnel. It is also not impossible for the bracket to disappear through the drum openings. Then not only the bra needs to be repaired, but also the washing machine.
MY PRODUCT IS DAMAGED. WHAT TO DO?
If you have received your long-awaited product and notice that something is wrong, please contact our consultant at email@example.com. Wir we will do everything to replace your damaged product as quickly as possible. You also have the right to return the product and have the money refunded. Just let us know which option you prefer.
We have found that our products are very rarely defective because our lingerie is handmade and checked multiple times before being shipped to you. If a product sneaks out of our door that isn't perfect, we will do everything we can to make your face shine again.